Endurance Warranty Services, New York Complaints & Reviews – lied about policy and have not refunded money after cancellation
I got a letter in the post from this company saying my extended warranty on my vehicle was up. I called the number on the letter and told the rep Dexter that I’ve already acquired an extended warranty when I acquired the car. Dexter explain that it’d be in my best interest to cancel the warranty i previous bought as he could offer me a bumper to fender extended guaranty for 4 yrs for two payments of $234.50. I was convinced that was a good deal and it would save me a ton of cash so I did cancel my previous extended guaranty and gave Dexter an immediate payment of $234.50. About 2 and a half weeks later I received all of the documents for this policy and and shock to see the policy was over $4000! It was set up to take over $200 a month from the original Visa card i made the payment with. I straight away called Dexter and he was very evil to me. He rushed me off the phone and said he would call me back. He never called back and i called again demanding my cash back and the policy to be canned instantly. Dexter assured me that he cancelled my policy and i would receive a reimbursement in 10 days. Ten days later my money was not repaid. I called Dexter again and he was awfully nasty screaming that I want to stop calling. I explained i just wanted my money back and Dexter transferred me to Jeremy a client service rep. Jeremy told me that my policy wasn’t cancelled!!! He said he would cancel it immediately and have my refund back to me in 72 hrs. Five days later I still have not received my cash back. I called again and Dexter not Jeremy will answer the telephone. Somebody in customer service answered and explained that she would have Jeremy call me back. Throughout all of the phone calls i requested to chat to a manager or supervisor and noone would give me the name and number of a supervisor or transfer me to someone else that might be able to issue me an immediate refund. Now I haven’t any extended warranty on my vehicle as i cancelled my original extended warranty because of this scam. I still have not received my refund.
Endurance Auto Warranty (MEPCO) AUTO WARRANTY SCAMS NEVER PAYS ANYTHING JUST COLLECT MONEY Northbrook, Illinois
People don’t use Endurance auto guaranty. I’ve used this company for a year, I have made only two claims and have been turned down for both. They don’t sort out anything they are usually trying to find techniques not to repair your automobile. They are a con, steer away while your auto works as you will bot be in a position to steer when they screw you. I had the AC corrected thinking I was saving these simpletons cash since the warranty wasn’t in effect. A year later the compressor failed and it’s still under warranty. That suggests Advance Auto was paying up for the compressor and all parts, do you know this ignorant MF on that phone had to nerves to tell me that they wasn’t gonna pay for the 2 hours of work to replace this stuff??? Earlier I tried to have some work done on the vehicle and they swore they don’t cover suspension when it was obviously stated in the dam warranty. Do not USE this company. And the BBB have these scammers at an A? BBB please shut doen you’re also useless…
I got this official looking post card that inferred it was sent by Infiniti to extend my auto warranty . The notice reminded me I had until a certain date to extend my cars warranty or I wouldn’t have that chance ever again. I called and chatted to a slick sales person that was schooled to invoke fear while eluding truth in that she didn’t represent Infinity but rather a so called waranty Svcs Corp. I follishly gave her my card number and expiration date whereupon she suggested the $401 charge was simply a partial payment of a final cost of more then $2,000 to extend my guaranty. Sensing misrepresentation or perhaps an all out scam I tried to revoke the “purchase” of only a few moment gone. She said it could not be done!! I was told by a consumer service rep the card, caller and he represented Endurance Warranty Services in Chicago, Ill. He further said the purchase could not be revoked. I called to the Infiniti dealer who confirmed the warranty notice wasn’t sent by Infinity now was it authorised by them. They are investigating. Chase Visa Cardmember Services is also looking into. I have been warranted they will not extend the 1st $400 installment of my total payment of more then $2,000. Infiniti is very distrurbed that these folks are misrepresenrting themselves and using fear to scare and entice their clients. Nowhere on the notcie does the name of the warranty company appear. I believe strongly that this info could have been forward to this shyster company by a dishonest Infiniti worker who might have furnished the names and particulars of purchase for maybe thousands of Infinitis. I called the Infiniti who is deeply upset and are also digging into.
If you received a mysterious notice built to invoke fear on the period of Warranty Services. It doesn’t come from Infiniti but instead : ENDURANCE WARRANTY SERVICES, CHICAGO ILLINOIS. It is not an Infinity authorized solicitation. BEWARE!!!!