This auto warranty seller is a RIP OFF!!!! I have a 2k Toyota Corolla with 52,000 miles on it. The check engine light came on so I took it to an engineer. I was then asked by the technician if I had warranty or extended guaranty coverage on the auto. Yes I did, a Platinum Coverage with the Fidelity Warranty Services, which is the highest coverage offered. So he got the phone number of this company and the contract number of the guaranty. The engineer called this RIP OFF company and followed the instructions on the telephone. He was informed that if the price of the repairs were going to be under an “x” quantity of dollars that he could go forward and fix it. So, the technician went ahead and fixed my automobile. The bill was for $225. The mechanic said the check from this company should arrive inside two weeks. I went ahead and paid the bill so I could go ahead and get my auto. The company then calls back the day following I paid for the bill saying that they would not pay for any of the the services. Therefore, I will not be refunded for the expenses. This company asserted that they wouldn’t pay for the costs because it was what they said to be a regular tune-up and they don’t cover regular tune-ups. ( Remember my automobile only has 52,000 miles on it ) The service / parts that needed to be performed / replaced were : 1. A diagnostic was done ( remember the check engine light came on ) 2. Platinum spark plugs ( not normally replaced before 100,000 miles ) 3. Spark plug coil boots ( Not part of a normal tune-up ) Four. Air filter ( I’m able to see that not being covered ) Five. Labor
After reading the guaranty contract for the platinum coverage, it states the it covers the Silver and gold coverage plans and ANY OTHER MECHANICAL BREAKDOWN except those listed in the “Exclusions from Coverage” and the “Limits of Liablility”. After reading all the varied things listed there it didn’t say anything about not covering premature mechanical breakdown of parts related to tune-ups. Hence after reading the platinum guaranty coverage ( good till 100,000 miles or 84 months from the time of purchase ), I feel this should have been covered. They wouldn’t cover anything!!! Brady Jacksonvile, NC U.S.A.
Guaranty was sold to me as a Bumper to Fender – 10 years or 100,000 mile warranty. Almost all of the things it covered stopped at the 65,000 mile mark. They found loop holes not to pay on every claim that I submitted to them. The automobile was a 2006 hyundai, and the construction warranty covered me must better than the extended warranty.
Fidelity Guaranty Services is basically owned by Jim Moran and Associates, Inc of 5 hundred Jim Moran Blvd. Deerfield Beach, FL 33442
2 years ago
2 years ago
2 years ago
- Member since:
- January 28, 2009
- Total points:
- 24,215 (Level 6)
Best Answer – Chosen by Voters
The deck is stacked against the car owner.
Well, Fidelity is rejecting the claim because according to them, they intended for it to mean Electronic SPARK Control, which the adjuster recounted is a particular Chrysler ignition part. Furthermore this “senior mechanical claims researcher at Fidelity” told me he never heard ESC stand for anything other than SPARK control. Also in the Gold Plus description they assert they cover the OEM radio. What does that stand for : Optional Clobber Manufacturer.. Perhaps? This inhuman business practice of changing terms to weasel out of claims is in my opinion fraud.
I’m giving my dealer a week to straighten this out with his Fidelity sales rep. After that, I could have to start action in the courts.
I just had to vent. This is deception at its worst. If they have the ability to redefine commercial standard terms to suit themselves, then my $2285 only acquired a worthless sheet of paper.